Career Synopsis
A resourceful and self-motivated business analyst with primary strength in planning, supported
by a strong ability to conceptualize, streamline and systematize. Combines skills and experience
in project management, data warehousing evaluation, knowledge sharing and management
as well as online learning and training. Highly skilled in negotiation with a keen interest in
public policy and strategic communication.

Employment History
Vancouver Coastal Health Authority, Vancouver, BC, Canada (as of August 2011)
Health System Analyst, Decision Support

World Bank (DEC/WBI/SDN), Washington, DC, USA (1998-2010)
Developed, coordinated and evaluated knowledge management products for World Bank clients
and staff members in the areas of social protection, public policy, environment and healthcare.
Designed, maintained and monitored learning products and communities of practice to support
activities aimed at strengthening the World Bank’s capabilities to capture and distribute knowledge
internally, as well as to partners, stakeholders and clients in Africa, Asia, Eastern Europe, Latin
America, the Middle East and North Africa.

• Knowledge Management
  Served as a knowledge management officer in the development, organization and
  monitoring of information dissemination and information management products.
  Assessed development requirements, analyzed content, designed interactive tools,
  and provided full project-cycle management.
  
  
• Communications and Web Management
  Designed, developed and maintained desktop-based multimedia products. Designed
  information architecture and user functionality. In collaboration with content experts,
  shaped information for optimum delivery on the Internet (websites and online learning
  programs) and via print materials (publications, reports, brochures, flyers). Provided
  departments with a complete branding for their programs, including communications
  campaigns and multimedia products.
  
  
• Training Programs
  Conducted needs analysis, designed and developed instructional materials for both
  classroom training and distance learning programs, including videoconferencing.
  Oversaw all aspects of training delivery, from schedules to logistics and administration.
  
  
• Events Planning and Management
  Planned, designed and oversaw corporate meetings, workshops and seminars,
  including scheduling, budgeting, contract negotiation, on-site management and logistics
  in the US and abroad (registration, transportation and accommodation requirements, food
  and beverage, A/V equipment, translations and interpretation).

Education
PhD Candidate, Health Information Science, University of Victoria, Victoria, BC, 2010-present.
Interactive Multimedia and Web Design, George Washington University/USDA, Washington, DC, 2001.
Degree of Specialist in Health Policy, George Washington University, Washington, DC, May 2000.
Master's of Health Services Administration, Catholic University of Louvain, Brussels, Belgium, June 1997.
Bachelor of Social Work, State Institute of Higher Social Education, Brussels, Belgium, June 1986.

Research and Publications
Proposition de loi visant à introduire dans la loi relative à l’assurance obligatoire soins de
santé et indemnités coordonée le 14 juillet 1994 une assurance autonomie, Chambre des
Représentatnts de Belgique, 12 mai 2004, p.5. (PDF, 89KB)

Proposition de loi visant à introduire dans la loi relative à l’assurance obligatoire soins de
santé et indemnités coordonnée le 14 juillet 1994 une assurance autonomie, Sénat de Belgique,
2 avril 2002, p.2. (PDF, 51KB)

L'Assurance Dépendence: Réponse Partielle au Défi Démographique. Mémoire de fin d'études
effectué sous la direction du Professeur J. Van Droogenbroek. Juin 1997. (PDF, 4.9MB)

The Dependance Benefit: Partial Answer to the Aging Population. Thesis conducted under the
direction of Professor J. Van Droogenbroeck. June 1997. (PDF, 142KB)

Research assistance in the preparation of the following publications:

• Estelle James, James Smalhout, and Dimitri Vittas. 1999. Administrative Costs and
  the Organization of Individual Retirement Account Systems: A Comparative Perspective.
  Development Research Group, The World Bank. (PDF, 244KB)
• Estelle James and Dimitri Vittas 1999. Annuity Markets in Comparative Perspective:
  Do Consumers Get Their Money’s Worth? Development Research Group,
  The World Bank. (PDF, 97KB)
• Paul Johnson. 1998. The Reform of Pensions in the UK. Annals of Public and Cooperative
  Economics – Vol.69 No4. (PDF, 65KB)